Client Result

Innovative knowledge management enhances efficiency by 85%

Adapting documentation to align with modern claims systems

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Services

Updating documentation to boost workforce efficiency

A leading dental benefits administrator needed a better way to create, manage, and share documentation for its custom claims administration platform. As its customer base grew, so did the demand for efficient training and up-to-date system knowledge. Manual documenting processes were slow, fragmented, and difficult to maintain—leading to inefficiencies for both internal teams and customers.

West Monroe introduced a new knowledge management solution that integrated documents directly into the claims system. This transformed how users accessed and applied information, reducing the time needed to create documents by 70% and accelerating new hire proficiency by 50-85%. The company now has a scalable, user-friendly knowledge hub that supports business growth and strengthens their position as a true digital product organization.

  • Realize Faster Results_.svg
    70%

    faster results through the development of product documentation and guides

  • Organization Efficiency_.svg
    50-85%

    decreased time to proficiency, improving organizational efficiency

  • Increase Employee Satisfaction_.svg
    65%

    increase in new-hire retention, boosting employee satisfaction

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