Creating a Scalable Foundation for Margin Improvement
A leading private equity-backed industrial distributor needed to improve profitable growth, reduce cost to serve, and strengthen profitability control while preserving its service culture. The organization needed a more effective sales and service model, clearer accountability, and a repeatable way to identify and act on margin opportunities.
West Monroe redesigned the sales and service organization, completed a zero-based role review, and embedded a repeatable account profitability process. The team also built an AI-enabled Margin Control Tower that connects supply chain and customer signals to accountable commercial and operational actions.
