Enhancing efficiency with AI
A leading global workforce management provider operating in more than 150 countries faced a challenge: Manual, complex processes were slowing revenue recognition and limiting scalability. Teams were bogged down by administrative work, leaving gaps in service quality and efficiency. Seeking a new model, the organization partnered with West Monroe to reimagine service delivery with automation and Generative AI. Together, we uncovered opportunities across 10 processes and identified 15 scalable solutions, unlocking an estimated $75 million in potential value. With a clear roadmap in place, the organization is now prepared to lower delivery costs, improve accuracy, and position itself for growth in a rapidly evolving market.
