Client Result | Con Edison
Empowering smarter energy decisions for 10M Con Edison customers
Delivering a detailed AMI engagement plan to win regulatory approval and drive customer adoption
Client Result | Con Edison
Delivering a detailed AMI engagement plan to win regulatory approval and drive customer adoption
Con Edison aimed to secure regulatory approval for its ambitious AMI program within a tight timeline. West Monroe began by facilitating collaboration sessions with 26 external stakeholders, including elected officials, advocacy groups, and customers. These discussions surfaced key concerns about privacy, data sharing, and community impacts. Using these insights, we worked with Con Edison to develop a comprehensive engagement plan that included communication strategies, privacy planning, and compliance with regulatory requirements. This groundwork ensured alignment across diverse groups and set the stage for an effective AMI rollout.
With input from 26 stakeholders in hand, West Monroe collaborated closely with Con Edison to build an engagement plan that addressed regulatory needs and community priorities. Together, we outlined clear strategies for communicating AMI benefits, ensuring privacy through adherence to OECD principles, and fostering trust among customers. The team worked iteratively to refine the plan while facilitating public collaboration meetings to maintain transparency. This approach ensured the plan not only met but exceeded regulatory expectations, paving the way for a smooth deployment of 5 million smart meters across New York.
The comprehensive and stakeholder-informed engagement plan drove tangible results. Con Edison received swift regulatory approval and quickly moved to deploy 2.5 million smart meters by the end of 2019. On track to install 5 million meters by 2022, the program is already transforming how customers manage energy use. By meeting 100% of regulatory requirements and addressing community concerns, the plan minimized risks and strengthened customer relationships. This milestone in energy infrastructure modernization empowers Con Edison to deliver better outcomes for its customers.
Con Edison set out to transform energy management for 10 million customers through advanced metering infrastructure (AMI). The initiative involved deploying 5 million smart meters to deliver real-time data and insights, but success hinged on regulatory approval and customer trust. West Monroe partnered with Con Edison to develop a robust engagement plan that satisfied stringent regulatory requirements and addressed community concerns. By collaborating with external stakeholders, including elected officials and advocacy groups, we built alignment and created a clear, actionable roadmap. This agile approach ensured regulatory approval and accelerated deployment, enabling Con Edison to roll out smart meters smoothly and on schedule, empowering customers to make informed energy decisions.
smart meters deployed, increasing customer satisfaction
26 external stakeholders interviewed, reducing risks of community concerns
of regulatory requirements met, reducing risks of implementation issues