Improve customer satisfaction with a call center solution built on Amazon Connect
If not, a solution built on Amazon Connect may be right for your business. Our experts can help get you started.
West Monroe can help you take advantage of the powerful capabilities of Amazon Connect to establish more effective, flexible contact center operations.
Accelerate speed to market: Our team of industry experts know how to quickly and efficiently optimize your contact centers leveraging Amazon Connect.
Measure and improve KPIs: Our approach focuses on delivering quantifiable results by improving call center metrics, including:
First call resolution
Average handle time
Call deflection & self-service
Top call reasons/customer issues
Improve customer experience: We’ll help you leverage your customer data to provide a tailored contact center experience for your customers building customer loyalty.
Decrease employee attrition: We’ll work with you to standardize and optimize your call center processes, resulting in a predictable employee experience and reduced employee attrition.
Change management and adoption: Amazon Connect investments only pay off if they’re adopted. We can help you build a culture of change early in the process to ensure long-term value is created by the work we do together.