Scott wants to help you understand that your service teams are more than just cost centers -- they can also generate revenue for your business. Leveraging his own background in the service industry, Scott brings a unique client-experience-focused perspective. He provides a human-centric approach, meaning his technological solutions are easy to use and make your employees’ lives easier.
His fundamental understanding of what it’s like to be on the front lines means he brings software solutions that have a high adoption rate and allow workers to meet the commitments they made to your clients.
Scott came to West Monroe when we acquired Etherios in 2015. He has a bachelor’s degree from Miami University and completed the Leadership Academy at Yale University of Management.
Scott takes full advantage of living in Chicago, attending concerts, cycling throughout the city, and getting to as many Broadway shows that tour through the area as possible.