Mark Hines

Mark Hines

Partner Product Experience & Engineering Lab Minneapolis


Mark helps his clients determine the right investments to make in digital experiences by helping them understand the kind of value their customers need. He accomplishes this by guiding them toward recognizing the roadmap they should follow to make a lasting impact on their organizations. Mark helped a fortune 20 healthcare payer develop a holistic digital strategy that resulted in an investment in a new offering in their digital programs that drove more than $10 million in value.

A natural storyteller, Mark loves to help people communicate complex topics. He’s a ruthless prioritizer and likes to reimagine how things could work to make a bigger impact.

Mark joined West Monroe in 2019 in its acquisition of GoKart Labs, where he was an account and delivery executive during his seven years with the organization. He has a bachelor’s degree from The College of St. Scholastica.

What makes Mark different

Happiest when he’s outdoors, Mark can frequently be found running, long-distance biking, camping, and hiking.

Where Mark makes an impact

Mark is the father of two sons and co-leads the business activities of their Boy Scout troop.

Meet the Product Experience & Engineering Lab team