Chuck is passionate about helping the entire healthcare ecosystem run more efficiently to produce better outcomes, with an impressive track record of success working with both established players and new entrants.
In particular, he uses digital channels to decrease costs, enhance customer experience, and accelerate the transition to value-based care models. For a top-five payer, he developed a corporate digital and mobile strategy and identified the highest-impact opportunities for customer engagement. The program generated additional revenue and cost savings valued in excess of $50 million over five years. For a large privately held insurance company, he led the design of a strategy to engage the retail insurance population with mobile technologies, yielding a multimillion-dollar net benefit while engaging an underserved population.
He also has experience working with private equity investors and operators, particularly in the digital health space, to align executive team structure with corporate strategy to drive growth and profitability.
He joined West Monroe from Russell Reynolds Associates, where he was a leader in the Healthcare practice, providing strategy, leadership, and executive search consulting for clients in the digital health, medtech, health services, and pharmaceutical industries. He has also held consulting roles with Strategy& (part of PwC), Diamond Management & Technology Consultants, and Booz Allen Hamilton. He earned a bachelor’s degree from the United States Naval Academy and an MBA from the University of California, Los Angeles.
His leadership, sense of determination, and enthusiasm stems from his military experience. Chuck served in the United States Navy for six years before beginning his business career as a lieutenant and surface warfare officer.
He and his wife enjoy traveling and, closer to home, exploring the greenspace trails and restaurants of their Atlanta neighborhood. He is an avid Philadelphia sports fan and European sports car enthusiast.
He excels at fostering collaboration and bringing teams and organizations together. In one of the largest cities in the United States, he led a project that brought together multiple hospital systems, the largest regional payer, and the chamber of commerce to promote innovation and information sharing that decreased admissions, improved outcomes, and reduced costs.